Please read these Terms carefully before using our website or engaging with LendShield Technologies Private Limited. By accessing this website or our services, you agree to be bound by these Terms.
By accessing or using the website at lendshield.in (the "Website"), or by submitting any enquiry, demo request, or contact form, you ("User", "you", or "your") agree to be bound by these Terms of Use ("Terms"), our Privacy Policy, and any other guidelines or policies referenced herein.
If you are accessing this Website on behalf of a company, institution, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms. In that case, "you" refers to that entity.
If you do not agree to these Terms, please discontinue use of this Website immediately. Your continued use of the Website after any modification to these Terms constitutes acceptance of the revised Terms.
This Website is intended for use by business professionals and institutional representatives. Individuals under the age of 18 should not use this Website or submit any personal data through it.
LendShield Technologies Private Limited ("LendShield", "we", "us", or "our") is a technology company incorporated as a private limited company under the Companies Act, 2013, with its registered office in Ahmedabad, Gujarat, India.
LendShield develops and operates B2B lending technology platforms exclusively for regulated financial institutions in India, including:
LendShield Technologies Private Limited is a technology service provider. We are not a bank, Non-Banking Financial Company (NBFC), housing finance company, payment aggregator, or any other regulated financial institution under the Reserve Bank of India Act, the Companies Act, or any other applicable law. Nothing on this Website constitutes a lending offer, credit facility, investment advice, or financial product of any kind.
Access to and use of our platform products is governed exclusively by the Master Service Agreement (MSA) or equivalent agreement entered into separately between LendShield and each institutional client. These Terms govern only the use of this Website and do not create any contractual obligation for platform services.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and browse this Website solely for the purposes set out below. All other uses are prohibited unless expressly authorised in writing by LendShield.
LendShield reserves the right to suspend or permanently block access to this Website for any User who violates these Terms, without notice or liability.
Access to and use of LendShield's software platforms (Core, Pulse, Guard) is governed exclusively by the executed Master Service Agreement between LendShield and the institutional client. The following obligations apply to all platform users:
| Obligation | Details |
|---|---|
| Authorised Access Only | Platform access credentials are issued to named, authorised users only. Sharing of login credentials is strictly prohibited. Clients are responsible for all activity occurring under their account. |
| Data Accuracy | Clients must ensure that all data entered into LendShield platforms is accurate, complete, and lawfully obtained. LendShield is not responsible for errors arising from inaccurate client-submitted data. |
| Regulatory Compliance | Institutional clients remain solely responsible for their own compliance with RBI regulations, PMLA, KYC norms, DPDPA 2023, and all other applicable laws. LendShield's platform facilitates — but does not substitute — the client's own compliance obligations. |
| Acceptable Use | Platform features must be used solely for lawful financial services operations. Any attempt to use the platform for fraud, money laundering, or circumvention of regulatory requirements will result in immediate suspension and reporting to relevant authorities. |
| Incident Reporting | Clients must promptly notify LendShield of any suspected security incident, unauthorised access, or data breach involving the platform. Notification obligations under the IT Act and DPDPA 2023 remain the client's independent responsibility. |
| Uptime & SLAs | Service availability, uptime commitments, and support response times are governed by the SLA annexed to the Master Service Agreement. Website-level terms do not create any SLA obligations. |
All intellectual property rights in and to this Website and LendShield's platforms — including but not limited to source code, object code, algorithms, UI/UX designs, database schemas, trademarks, trade names, service marks, logos, content, and documentation — are and shall remain the exclusive property of LendShield Technologies Private Limited or its licensors.
"LendShield", "LendShield Core", "LendShield Pulse", and "LendShield Guard" are trade names of LendShield Technologies Private Limited. Unauthorised use of these marks is prohibited.
All text, images, graphics, icons, and materials on this Website are protected by copyright. No part may be reproduced without prior written consent.
The platform software is proprietary. Reverse engineering, decompiling, disassembly, or creating derivative works is strictly prohibited.
Outputs generated by LendShield platforms on behalf of clients are licensed to the client for internal use only and may not be sub-licensed or sold.
All visual design elements, UI components, and brand assets remain LendShield's exclusive property and may not be copied or imitated.
Risk scoring models, compliance logic, and analytical algorithms embedded in LendShield's platforms are proprietary trade secrets.
Nothing in these Terms transfers any intellectual property right to the User. Any feedback, suggestions, or ideas submitted to LendShield regarding the Website or platform may be freely used by LendShield without obligation, attribution, or compensation.
In the course of evaluating LendShield's products — including during demos, product walkthroughs, and pre-sales discussions — you may be exposed to Confidential Information of LendShield, including but not limited to: product roadmaps, technical architecture, pricing structures, business strategies, and unreleased features.
You agree to: (a) hold all such Confidential Information in strict confidence; (b) not disclose it to any third party without LendShield's prior written consent; (c) use it solely to evaluate LendShield's products for your own internal purposes; and (d) apply at least the same degree of care to protect it as you apply to your own confidential information (but no less than reasonable care).
Personal data shared with LendShield through the Website is handled in accordance with our Privacy Policy.
This Website and its content are provided on an "as is" and "as available" basis, without any representations, warranties, or conditions of any kind, express or implied, including without limitation any implied warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement.
Feature descriptions, screenshots, and capability statements on this Website reflect LendShield's platform at the time of publication. Actual product features and specifications available under a contract are governed solely by the executed Master Service Agreement and Statement of Work.
To the fullest extent permitted by applicable Indian law, LendShield Technologies Private Limited, its directors, employees, agents, and licensors shall not be liable for:
For claims arising solely from use of this Website (not from a platform service agreement), LendShield's total aggregate liability to you shall not exceed ₹10,000 (Indian Rupees Ten Thousand). For platform service disputes, liability is governed by the cap in your Master Service Agreement.
Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such cases, the exclusions above apply to the fullest extent permitted by applicable law.
You agree to indemnify, defend, and hold harmless LendShield Technologies Private Limited and its directors, employees, agents, and successors from and against any claims, liabilities, damages, losses, penalties, fines, costs, and expenses (including reasonable legal fees) arising from:
LendShield reserves the right, at its own expense, to assume exclusive defence and control of any matter subject to indemnification by you, in which case you agree to cooperate fully with LendShield's defence of that claim.
These Terms are governed by and construed in accordance with the laws of India, without regard to its conflict of laws principles.
| Stage | Process | Timeline |
|---|---|---|
| Step 1 — Amicable Resolution | Either party may raise a dispute by written notice to the other (email to office@lendshield.in with subject "Formal Dispute Notice"). Both parties shall attempt in good faith to resolve the dispute through senior management discussions. | 30 days from notice |
| Step 2 — Arbitration | If the dispute is not resolved amicably, it shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996 (as amended). The arbitration shall be conducted by a sole arbitrator mutually agreed upon by the parties. | Commenced within 15 days of failure of Step 1 |
| Seat & Venue | The seat and venue of arbitration shall be Ahmedabad, Gujarat, India. Proceedings shall be conducted in English. | — |
| Courts | Subject to arbitration, the courts at Ahmedabad, Gujarat shall have exclusive jurisdiction over any disputes arising from these Terms that are not subject to arbitration. | — |
Disputes arising from platform services (Core, Pulse, Guard) under a Master Service Agreement are governed by the dispute resolution clause in that MSA, which may differ from the above. The above procedure applies specifically to disputes arising from Website use and these Terms.
LendShield reserves the right to modify, update, or replace any part of these Terms at any time, at its sole discretion. When we make material changes, we will:
Your continued use of this Website after the effective date of any revised Terms constitutes your binding acceptance of those changes. If you do not agree to the revised Terms, you must discontinue use of the Website.
We encourage you to review these Terms periodically. The most current version will always be published at lendshield.in/terms-of-use.
For any questions, clarifications, or notices related to these Terms of Use, please contact us at:
Email: office@lendshield.in
Subject Line: "Terms of Use Enquiry"
Business Hours: Monday – Friday, 9:00 AM – 6:30 PM IST
For privacy-specific matters, please refer to our Privacy Policy which sets out the contact details for our designated Grievance Officer.
Our team is happy to walk you through our legal framework, data handling practices, and platform agreements.
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